Terms and Conditions

Effective date: October 20, 2026

These Terms and Conditions cover all laundry services provided by Oak Tree Village Laundry, including self-service laundromat use, wash and fold drop-off, pickup and delivery, repeat pickup plans, and commercial accounts, as well as retail items sold at our facility. By using any of these services or purchasing retail items, you agree to these terms.

1. DEFINITIONS

• Services means self-service laundromat use, wash and fold, pickup and delivery, repeat pickup plans, and commercial laundry services. 
• Customer means the person or business placing the order. 
• An order is a single drop-off, pickup, or commercial collection of laundry items.

2. SERVICES COVERED

These terms apply to self-service laundromat use on our premises, wash and fold drop-off orders, one-time and recurring pickup and delivery orders, and laundry serviced under a commercial account. Services you see on our website — including wash and fold, pickup and delivery, repeat pickup, and commercial services for spas, salons, restaurants, gyms, vacation-rental hosts, and medical and wellness clinics — are all covered by these terms.

3. PRICING & PAYMENT

Prices for our services and retail items are the prices posted at our facility — and, for services, on our website — at the time you place your order or make your purchase. Prices may change over time; the posted price in effect at the time of your order or purchase is the price that applies. Commercial accounts are priced by individual quote. For services priced by weight, weights are measured when your order is processed, and the processed weight is final.

• Payment is due when the order is completed or delivered, by whichever payment methods we accept at the time.
• We may update prices with reasonable notice, posted at the laundromat and/or on our website. Price changes do not apply to orders already in progress.
• Discount codes cannot be stacked, and each code carries its own eligibility rules, which are stated where the code is offered.

Retail items: We sell retail products at the laundromat, including laundry supplies and other convenience items. All retail sales are final — we do not offer refunds on retail items.

4. PICKUP & DELIVERY TERMS

Pickup and delivery is available in our service area. Service areas are subject to change. We may add or remove service areas with notice posted on the website.

• Schedule your pickup through our website, by phone, or in person. 
• Laundry must be ready in the agreed container or bags at the scheduled time. Please include any notes about special handling with the order.
• If no one is available or the items are not accessible, the pickup is treated as a missed visit. Missed visits will be charged to the payment on file at a rate of $20 per missed visit.
• Delivery addresses and notes may be updated up to the cutoff time we confirm for your order. Changes after that may carry an extra fee.

5. WHAT'S INCLUDED IN WASH & FOLD SERVICE

Our wash and fold service means we wash, dry, fold, and return your items fresh to you at the laundromat. We use standard commercial detergent and machine-dry and fold each order unless you include written notes with different instructions when the order is placed. Clothing and linens are returned folded in bags unless you ask to use your own basket or container.

6. ITEMS NOT ACCEPTED AND SPECIAL ITEMS

To protect your items and our staff, we cannot accept the following:

• Hazardous materials, including medical biohazards, chemicals, solvents, and paint-soaked items.
• Items soiled with human or pet waste beyond ordinary levels.
• Items leaking fluids, or items that will break, melt, or leak in a commercial washer or dryer.
• Valuables, jewelry, cash, keys, electronics, and identification left in pockets. Please remove all such items before your order; we are not responsible for them.
• Designer, vintage, couture, leather, fur, cashmere, silk, or other delicate items unless you call them out in writing when the order is placed. Items requiring special handling will be accepted only if we agree in advance, and they may carry a surcharge. 

We may decline all or part of an order for safety or quality reasons before or during processing, and we will let you know when that happens.

7. INSPECTION, CLAIMS, AND LIABILITY

Please inspect your order when you receive it. Report any damage, loss, or service concern within 48 hours of pickup or return delivery, and include photos where possible. Claims reported later may be harder to investigate, but we will still do our best to help.

•  For a confirmed lost or damaged item, our liability is limited to ten times the cleaning charge for that item — calculated by the item's weight at the applicable per-pound rate, or the per-item price for items priced individually — up to a maximum of $50 per item. Compensation is based on the item's depreciated value, allowing for age and wear, and we may ask for proof of purchase. Our total liability for any single order will not exceed $250. Items valued at more than $250 must be declared when the order is placed; undeclared items are covered only up to the limits above.
• We are not responsible for items that arrive pre-damaged, for manufacturer defects in fabrics or dyes, for colorfastness issues, for shrinking or stretching that normal laundering can cause, or for damage caused by items left in pockets.
• We are not responsible for sentimental value, replacement with identical items, or any indirect or consequential losses.
• Commercial customers receive replacement or refund decisions under the terms of their individual account agreement, subject to the same caps unless otherwise agreed in writing.

8. REPEAT PICKUP & COMMERCIAL ACCOUNTS

Repeat pickup and commercial customers agree to their recurring schedule, estimated per-pickup minimums (if any), and billing terms in writing at signup. Changes to pickup frequency, volume expectations, or billing need to be agreed before they take effect.

• Either side may end a recurring arrangement with 30 days' written notice.
• Commercial quotes are valid for 30 days unless the quote states otherwise.
• Commercial customers are responsible for separating or marking items as agreed in their account profile — for example, types of towels, linens, or uniforms that require different handling.

9. CHANGES, CANCELLATIONS, AND REFUNDS

If you need to reschedule a pickup, please contact us as early as possible. Refunds and credits for laundry services are handled case by case, and remedies for damage or loss follow Section 7. Retail purchases are final and are not refundable. An order that has already been processed or picked up cannot be cancelled.

10. PRIVACY

We use your name, contact details, and order history only to run your orders, communicate about your service, and operate our business. We do not sell your personal information to third parties.

11. CHANGES TO THESE TERMS, GOVERNING LAW, & CONTACT

We may update these Terms and Conditions over time. The version in effect when your order was placed governs that order; an updated version is published on this page with a new effective date. These terms are governed by the laws of the State of Washington.

Questions about these terms? Contact us through the website contact form, by phone, or in person at the laundromat — our current details are on the Contact page.